Booking fees are taken prior to booking an appointment, this is to secure your appointment date and protect us from making bookings that do not show up.
BOOKING FEES ARE NON REFUNDABLE, UNLESS A PROVABLE MEDICAL REASON ARISES THAT PREVENTS YOU FROM BEING TATTOOED.
If you fail to disclose something at the time of booking which may mean we are unable to tattoo you, you could lose your booking fee entirely.
BOOKINGS MADE FOR DATES BETWEEN 01st NOVEMBER AND 01st FEBRUARY:
YOU MAY REARRANGE AN APPOINTMENT ONCE WITH THE SAME BOOKING FEE AS LONG AS 3 WORKING DAYS NOTICE IS GIVEN VIA EMAIL OR TELEPHONE. OTHERWISE YOU WILL REQUIRE A NEW DEPOSIT.
BOOKINGS MADE FOR DATES IN NOVEMBER, DECEMBER & JANUARY: Rearranging, postponing or cancelling appointments which fall in this period will result in losing your booking fee and a new one will be required if you wish to rebook.
BOOKING FEES ARE NON TRANSFERABLE TO OTHER CUSTOMERS.
IF YOU ARE MORE THAN 20 MINUTES LATE FOR YOUR APPOINTMENT WITHOUT CALLING US TO LET US KNOW YOU MAY LOSE THE APPOINTMENT AND THE BOOKING FEE.
WE RESERVE THE RIGHT TO RETAIN BOOKING FEES IF AN APPOINTMENT HAS BEEN CANCELLED BY US DUE TO INAPPROPRIATE BEHAVIOUR, LANGUAGE OR ATTITUDE FROM A CLIENT.
IN RARE CIRCUMSTANCES IF A BOOKING FEE REFUND IS AGREED UPON IT WILL ONLY BE REFUNDED ON THE DAY THE ORIGINAL APPOINTMENT WAS SCHEDULED FOR, THESE PAYMENTS ARE HELD IN A SEPARATE ACCOUNT AND MADE AVAILABLE FOR RELEASE ON THE DAY OF THE APPOINTMENT.
BLACK MOON RESERVE THE RIGHT TO REFUSE TO TATTOO OR PIERCE ANYBODY WHO ACTS INAPPROPRIATELY TOWARDS STAFF OR CUSTOMERS, ANYBODY WHO MAKES US FEEL UNCOMFORTABLE, ANYBODY WHO TREATS US IN A NEGATIVE WAY, OR WHO WE BELIEVE TO BE ACTING UNREASONABLY, ANYBODY WHO WE BELIEVE TO BE UNDER THE INFLUENCE OF DRUGS OR ALCOHOL, OR IF WE BELIEVE THAT BEING TATTOOED COULD BE DANGEROUS FOR AN INDIVIDUAL.
WHO CANNOT BE TATTOOED:
WE WILL NOT TATTOO PREGNANT OR BREASTFEEDING WOMEN.
WE WILL NOT TATTOO ANYONE UNDER THE AGE OF 18.
WE WILL NOT TATTOO ANYONE UNDER THE INFLUENCE OF DRUGS OR ALCOHOL.
WE WILL NOT TATTOO ANYONE WHO IS RUDE OR INCONSIDERATE TOWARDS STAFF OR OTHER CUSTOMERS.
ONCE YOU LEAVE THE STUDIO THE TATTOO IS YOUR RESPONSIBILITY – WE WILL ENSURE IT IS CLEAN AND STERILE AND COVERED WITH A STERILE DRESSING. WE CANNOT TAKE RESPONSIBILITY FOR BAD CHOICES WITH AFTERCARE OR ANYTHING YOU CHOOSE TO IGNORE REGARDING OUR AFTERCARE ADVICE.
BOOKING FEES ARE NON REFUNDABLE.